Grow with LOV
Join our team for your next professional chapter
Together, we can create better stays
Join a growing hospitality group with a diverse portfolio of hotels, residences and villas across Mauritius. LOV offers a dynamic environment where talent can develop, gain exposure across different areas of the business and contribute to the continued growth of the group. As our portfolio expands, we are committed to creating new opportunities for professional development, career progression and long-term growth within LOV.
Reservation Specialist
Turn conversations into bookings.
At LOV Mauritius, every enquiry is an opportunity to build a relationship and inspire a stay. We’re looking for a Reservations Specialist who combines genuine hospitality with a flair for sales. Someone who understands what guests are looking for, makes persuasive recommendations and confidently turns interest into confirmed bookings.
Working across our collection of hotels, aparthotels, residences and villas, you’ll play an active role in growing direct sales while making the booking experience personal, seamless and reassuring.
Your role
Guide guests and travel partners from their first enquiry through to a confirmed reservation. You’ll take ownership of your enquiries, follow up proactively and help guests see the value of booking directly with LOV Mauritius.
What you’ll do
- Manage enquiries through telephone, email, WhatsApp and booking platforms with prompt, personalised responses.
- Understand guests’ needs and recommend the right property, accommodation category and offer.
- Prepare compelling quotations, address questions and objections, and confidently guide guests towards confirming their stay.
- Follow up on pending quotations and unconfirmed enquiries to increase direct booking conversion.
- Identify opportunities to upsell accommodation and additional services that enhance the guest’s stay.
- Build relationships with guests, encourage repeat bookings and communicate the benefits of booking directly.
- Contribute to direct sales and conversion targets through consistent follow-up and effective selling.
- Explain rates, availability, payment requirements and booking conditions clearly.
- Create and update reservations accurately, including guest details, special requests and payment information.
- Handle amendments and cancellations professionally and coordinate guest requirements with operational teams.
What you’ll bring
- Experience in reservations, hospitality sales or customer service, ideally with a direct sales component.
- A proactive sales mindset and the confidence to recommend, negotiate within agreed guidelines and close bookings.
- Strong written and spoken English and French.
- The ability to build trust, handle objections and balance sales performance with genuine guest care.
- Excellent organisation, attention to detail and reliable follow-through.
- The ability to manage multiple enquiries and priorities in a busy environment.
- Familiarity with reservation systems and Microsoft Office; RMS Cloud experience would be an advantage.
- Initiative, a collaborative attitude and motivation to achieve results.
Why join LOV Mauritius?
- Take an active role in growing direct bookings across a diverse hospitality portfolio.
- Build your expertise in hospitality sales, guest relationships and distribution.
- See the impact of your work through confirmed bookings and returning guests.
- Work closely with Reservations, Sales, Marketing and operational teams.
- Join a growing group with opportunities to develop and take on greater responsibility.
Ready to make your next move?
Send your CV and cover letter to oomesh@lovmauritius.com, with “Reservation Specialist” in the subject line.
𝑶𝒑𝒆𝒏 𝒕𝒐 𝑴𝒂𝒖𝒓𝒊𝒕𝒊𝒂𝒏 𝒏𝒂𝒕𝒊𝒐𝒏𝒂𝒍𝒔 𝒐𝒏𝒍𝒚.
Reservation Agent
Turn enquiries into memorable stays.
At LOV Mauritius, every guest interaction is an opportunity to create a great first impression. We’re looking for a Reservations Agent who is friendly, organised and passionate about hospitality. Someone who enjoys helping guests, pays attention to the little details and knows how to make the booking process simple and reassuring.
Working across our collection of hotels, aparthotels, residences and villas, you’ll help guests find the right accommodation while supporting our reservations team in delivering excellent service and growing direct bookings.
Your role
Be one of the first points of contact for guests and travel partners, assisting with enquiries, preparing quotations and processing reservations. You’ll ensure guests receive accurate information, timely responses and a warm, professional experience from their first enquiry to their confirmed booking.
What you’ll do
- Respond to guest enquiries through telephone, email, WhatsApp and booking platforms in a friendly and professional manner.
- Assist guests in choosing suitable accommodation based on their preferences, travel dates and budget.
- Prepare and send quotations, providing clear information on rates, availability, offers and booking conditions.
- Follow up on pending enquiries and quotations to encourage booking confirmations.
- Promote available offers and highlight the benefits of booking directly with LOV Mauritius.
- Identify opportunities to recommend additional services that enhance the guest experience.
- Create, update and manage reservations accurately using the reservation system.
- Process booking amendments, cancellations and special requests according to established procedures.
- Maintain accurate guest records, reservation details and payment information.
- Coordinate with internal teams to ensure guest requests and booking arrangements are properly communicated.
- Support the reservations team in achieving service standards and booking conversion targets.
What you’ll bring
- Previous experience in reservations, hospitality or customer service would be an advantage, but motivated entry-level candidates are welcome.
- Good written and spoken English and French.
- A friendly, welcoming personality with a genuine interest in helping guests.
- Good communication skills and the confidence to recommend accommodation and offers.
- Strong organisational skills, attention to detail and the ability to follow through on tasks.
- Basic computer skills and familiarity with Microsoft Office.
- Experience with reservation systems.
- A willingness to learn, take initiative and work collaboratively.
- A positive attitude and the ability to remain professional in a busy environment.
Why join LOV Mauritius?
- Start or develop your career in hospitality reservations and guest services.
- Gain experience across a diverse portfolio of hotels, aparthotels, residences and villas.
- Develop your communication, customer service and sales skills.
- Work alongside experienced Reservations, Sales, Marketing and operational teams.
- Be part of a growing hospitality group with opportunities to learn and progress.
Ready to make your next move?
Send your CV and cover letter to oomesh@lovmauritius.com, with “Reservation Agent” in the subject line.
𝑶𝒑𝒆𝒏 𝒕𝒐 𝑴𝒂𝒖𝒓𝒊𝒕𝒊𝒂𝒏 𝒏𝒂𝒕𝒊𝒐𝒏𝒂𝒍𝒔 𝒐𝒏𝒍𝒚.
IT Support
The role
Bring your technical skills to a team that values your support.
At LOV Mauritius, technology helps us stay connected and care for our guests. We’re looking for a friendly, curious and solution-oriented IT Support professional who enjoys helping people and making everyday tasks easier.
Working across our offices and properties, you’ll support colleagues, look after our IT equipment and contribute practical ideas in a varied hospitality environment.
Key responsibilities
- Help colleagues with everyday IT questions and technical issues.
- Set up and maintain computers, printers, software and other equipment.
- Assist with internet, Wi-Fi and network connectivity.
- Prepare user accounts and equipment for new team members.
- Support system updates, backups and secure use of IT tools.
- Keep equipment records organised and up to date.
- Work with external providers when additional support is needed.
- Share simple guidance that helps colleagues feel more confident using technology.
Who we’re looking for
- A qualification in IT or a related field, with some experience in technical support.
- Knowledge of Windows, Microsoft 365, computer hardware and basic networking.
- A practical approach to solving problems and a willingness to learn.
- Patience, clear communication and a helpful attitude.
- Good organisation, attention to detail and respect for confidentiality.
- Enjoyment of teamwork and meeting people across different locations.
Why join LOV Mauritius
- Work across a diverse portfolio of hotel, apart-hotel, residences and villas.
- Take ownership of revenue performance at portfolio level.
- Direct exposure to commercial decision-making.
- Opportunity to influence pricing, segmentation and commercial strategy.
- Work closely with Sales, Marketing, E-commerce and Reservations.
- Join a growing hospitality group with significant development opportunities.
Ready to make your next move?
Send your CV and cover letter to oomesh@lovmauritius.com, with “IT Support” in the subject line.
Social Media & Content Specialist
The role
LOV Mauritius is looking for a creative and highly organised Social Media & Content Specialist to manage and grow the social presence of our hospitality portfolio. The role will be responsible for bringing our brands, properties and experiences to life through engaging content, strong storytelling and consistent community engagement.
Key responsibilities
- Develop and manage social media content calendars across LOV brands and properties.
- Create and publish engaging posts, reels, stories and short-form video.
- Coordinate regular photo and video content capture across the portfolio.
- Write clear, engaging and on-brand social copy.
- Manage publishing and scheduling across relevant platforms.
- Lead day-to-day community management, comments and social enquiries.
- Identify content opportunities across hotels, residences, villas, F&B and guest experiences.
- Develop and manage user-generated content.
- Coordinate influencer and creator collaborations.
- Monitor social trends and identify formats relevant to the brands.
- Support campaigns, launches, events, offers and commercial activations.
- Track social media performance and recommend improvements.
- Work closely with Marketing to maintain brand consistency.
- Collaborate with E-commerce on conversion-led campaigns and digital initiatives.
What you’ll bring to life
- Hotel, apart-hotel, residences and villas.
- Food and beverage outlets.
- Local experiences.
- Guest moments.
- Destination stories.
- Events and activations.
- Offers and campaigns.
- People behind the brands.
- The Mauritius lifestyle.
The objective is not simply to post content. It is to build communities, strengthen our brands and create content that inspires people to discover and stay with LOV Mauritius.
Who we’re looking for
- Strong creative and visual instinct.
- Confident creating reels, stories and short-form video.
- Good photography and video composition skills.
- Comfortable using modern editing and content-creation tools.
- Excellent written English; French is a strong advantage.
- Strong understanding of Instagram, Facebook and emerging social formats.
- Excellent attention to brand identity and detail.
- Naturally curious about hospitality, travel, lifestyle and social trends.
- Organised and capable of managing multiple brands and content calendars.
- Comfortable balancing office-based planning with on-property content creation.
- Proactive, adaptable and full of ideas.
Why join LOV Mauritius
- Lead social media across a diverse hospitality portfolio.
- Work across hotels, residences, villas and lifestyle experiences.
- Shape the social identity of growing hospitality brands.
- Enjoy creative freedom within clear brand guidelines.
- Work closely with Marketing, E-commerce and the wider Commercial team.
- Build a varied portfolio of hospitality and destination content.
- Grow with an expanding Mauritius hospitality group.
To apply:
Send your CV and cover letter to: oomesh@lovmauritius.com
Portfolio Revenue Lead
The role
LOV Mauritius is looking for a commercially minded Portfolio Revenue Lead to drive revenue performance across our portfolio of hotel, apart-hotel, residences and villas.
The role will focus on maximising revenue across all market segments through pricing, forecasting, segmentation, inventory optimisation, market analysis and close collaboration with Sales, Marketing, E-commerce and Reservations.
Key responsibilities
- Monitor occupancy, ADR, pickup, pace and booking trends across the portfolio.
- Optimise pricing by property, season, segment and demand level.
- Identify need periods, revenue gaps and commercial opportunities.
- Prepare and present short- and medium-term forecasts.
- Manage rates, availability, restrictions and inventory strategy.
- Analyse performance by property, market segment, source market and channel.
- Monitor market conditions and competitive positioning.
- Maintain accurate rate and inventory configuration across PMS and distribution systems.
- Recommend tactical and strategic actions to improve revenue performance.
- Support annual budgeting, forecasting and commercial planning.
- Work closely with Sales to identify production gaps and segment opportunities.
- Work with Marketing and E-commerce on demand-generation initiatives and promotional strategies.
- Work with Reservations to monitor conversion, booking behaviour and segment performance.
- Produce clear commercial reports, insights and recommendations for management.
Who we’re looking for
- Strong analytical and commercial mindset.
- Previous experience in hospitality revenue, reservations, distribution or commercial operations.
- Good understanding of pricing, forecasting and demand management.
- Comfortable working with PMS, distribution and reporting systems.
- Strong Excel and reporting capabilities.
- Experience with Power BI, Power Query, dashboarding, data visualisation or reporting automation is highly desirable.
- Ability to work with large datasets and translate data into practical commercial actions.
- An interest in automation, process improvement and smarter use of technology.
- Good understanding of hospitality market segmentation.
- Excellent attention to detail and accuracy.
- Proactive, organised and comfortable taking ownership.
- Strong communication and collaboration skills.
Why join LOV Mauritius
- Work across a diverse portfolio of hotel, apart-hotel, residences and villas.
- Take ownership of revenue performance at portfolio level.
- Direct exposure to commercial decision-making.
- Opportunity to influence pricing, segmentation and commercial strategy.
- Work closely with Sales, Marketing, E-commerce and Reservations.
- Join a growing hospitality group with significant development opportunities.
To apply:
Send your CV and cover letter to: oomesh@lovmauritius.com
Don’t see the right opportunity?
We’re always happy to hear from talented people. Send us your spontaneous application and tell us how you could be part of the LOV team.